RWinvest Sales Process: Working With the Client Care Team 

After you have reserved your chosen unit with our sales team, your details will be passed over to our client care team.  

The client care team at RWinvest plays a big part in the property investment process, and focuses on helping investors exchange their buy-to-let purchases. 

Here at RWinvest, we care a lot about customer service and customer care, which is why our client care team is passionate about doing everything they can to make the investment process easier for our clients. 

Learn more about what you can expect when working with our client care team.  

Step 1: Introductions With Your Client Care Representative 

Once your reservation has been confirmed, you’ll be contacted by one of our client care representatives.  

A member of our client care team will introduce themselves and tell you a bit about the service they’re going to provide you.  

This stage is the perfect time to ask any questions and find out about anything you’re unsure of. Remember that no question is too small, especially when it comes to property investment!  

During this stage, the client care representative you work with will let you know about the next steps of your investment purchase. 

Client care is an integral part of the support and aftercare provided by RWinvest to ensure every investor has the best experience possible.

Step 3: Client Care Liaise With Your Solicitor  

Once our client care representative has instructed a solicitor on your behalf, they will liaise with the solicitor and facilitate the Source of Funding and ID process.  

Those buying property will need to supply documents to comply with Money Laundering Regulations. As the investor of a property, you’ll need to provide certain documents to prove your identity. 

These are the documents that will usually be accepted as proof of identity: 

• A Certified True Copy of a bank statement. This must be from the account from which the purchase funds will be transferred. 
• A Certified True Copy of your passport or a driving license with a photo.  
• Proof of Residency. This could be a utility bill dated within the last three months.  

Ask your client care representative if you’re unsure about the documents that can and can’t be used.   

Step 4: Client Care Help With Any Queries 

Throughout the entire process of taking your investment from reservation to exchange, our client care team is on hand to respond to any queries you might have, or to refer back to the solicitors for any legal enquiries that may arise. 

Give your client care representative a call or drop them an email with any questions, and they’ll get back to you with a swift and friendly response.  

Our client care is famed for its quality and commitment, which is why we have some of the best customer reviews in the business.