Strong communication and responsive hosting are central to good reviews and repeat bookings. UK guest surveys show travellers weigh overall experience and service heavily when choosing where to stay, not just price.
Clear arrival instructions, quick replies to questions, and friendly communication all help guests feel confident before they arrive.
Guests also appreciate hosts who ‘go the extra mile’ with thoughtful touches like stocking the kitchen with tea and coffee, providing toiletries in the bathroom, and even leaving an itinerary for guests with recommendations on restaurants and things to do in the area.
Combined with compliance on safety and cleanliness standards, good communication and service builds trust can help guests feel comfortable staying in your property, and be more likely to leave a positive review.
We have investment properties that are short-term lets approved, located in key UK cities with great local attractions and transport links, in developments with luxury onsite facilities. Click the link below to browse our latest opportunities.