Inside Legacie Lettings: Q+A With Legacie Lettings and Management Team
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Inside Legacie Lettings: Q+A With Legacie Lettings and Management Team
At RWinvest, we work exclusively with Legacie Lettings and Management for the hands-off management of our Legacie and Nexus developments.
We caught up with the Client Care Executives at Legacie Lettings and Management to learn more about the people behind the scenes, how they work, and the steps they take to make hands-off property investment effortless for their clients.
Meet the Client Care Team - Legacie Lettings and Management
Lindsey
Lindsey, another of the Client Care Executives at Legacie Lettings and Management, has worked in the business for almost two years. Lindsey’s favourite thing about her role is the chance to meet interesting new people and to be able to witness exciting new developments getting built. Her favourite Legacie development is Parliament Square, due to the amazing views of Liverpool from the residents lounge.
Ashleigh
Ash is a Client Care Executive at Legacie Lettings and Management, who has worked in the business for 3 months. Her favourite thing about her role is being able to meet new people and work with such a great team. Her favourite Legacie development is One Park Lane
Tracey
Tracey is another Client Care Executive, having worked for Legacie Lettings and Management for 18 months. Tracey’s favourite thing about the job is the ability to meet people from all walks of life. When asked her favourite Legacie project, Tracey is also a fan of One Park Lane!
Q+A With Legacie Lettings and Management Client Care Team
Ever wondered what rental management companies do, and how they can help you with a hands-off property investment? Get into the minds of the client care team at Legacie Lettings with the following Q+A offering answers to key questions.
Tracey –
We specialise in hands-off property investment, managing rental properties on behalf of investors. From marketing and tenant screening to maintenance and rent collection, our aim is to make owning a rental property completely stress-free.
Ashleigh –
We find tenants through the strength and popularity of the Legacie brand and targeted marketing, including advertising on Rightmove.
We follow a thorough screening and referencing process including requiring proof of the tenant’s salary, credit history, a previous landlord reference, and a credit history check.
This ensures only reliable, suitable tenants move into our investors’ properties.
Lindsey –
Every project has a dedicated property manager. Tenants report issues through our Fixflo app, ensuring maintenance requests are logged and actioned quickly. This seamless communication keeps properties in top condition without the investor having to get involved.
Tracey –
We ensure a positive experience by focusing on fast response times, regular communication, and giving each client a dedicated rental officer to handle rent collection and updates. We even keep tenants informed about what’s happening within their development to build a sense of community.
Ashleigh –
Our services are designed for investors with busy lifestyles or those who have purchased a UK property outside of their place of residency. Whether you live overseas or simply don’t have the time to deal with rental admin, we act as your single point of contact. We provide quarterly updates on rental payments, occupancy, and upcoming renewals — while also being on-hand whenever you need us.
Lindsey –
If a tenant is due to end their tenancy, we plan ahead so your property isn’t left empty. Tenancy agreements are initially set at six months with one month’s notice required. As soon as a tenant gives notice, we advertise the property and work hard to secure the next resident before the property is vacant.
Tracey –
To create a truly hands-off experience, we use technology such as the Fixflow app for repairs and maintenance reporting, an advanced CRM to track lettings and communication, a dedicated phoneline for investor queries, and the Legacie website for marketing and tenant information.
Have a Question?
Do you have a question that hasn’t been answered? Whether it’s about hands-off property investment, Legacie lettings, or UK property investment in general, we’re here to help. Get in touch today.
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It will be my third investment apartment with RW Invest and I cannot recommend them highly enough. Sean Orrett and Chloe Walker really do go the extra mile. Chloe in particular helped me through a particularly hard time with solicitors and all the paperwork that was involved. Living in a different country and negotiating all the nuances that come with investing, she negotiated with ease and gusto. A big thanks to you both.
Daniel Stewart, has assisted me every step of the way. This is my first property purchase and so took Daniel up on his offer to guide me through every step no matter how small. I felt comforted to have his assistance in documents I needed to both understand and sign. Couldn't be happier with the help and customer care I have received so far.
We highly recommend RW Invest to anyone looking for an experienced, reliable and knowledgeable professional company.
We are more than delighted with their services throughout the entire process. They provided us with extremely helpful advice and guidance every step of the way and ensured that we understood all aspects involved in securing a property through them.
Chloe is very helpful. She has been a great help and solved all the difficulties I had with the purchase. I am happy she was there to help with the process. Very approachable and responsible.
This was my second unit purchase with RWinvest, and I found the team to be very helpful in finding the best deal which suited my needs and budget. Arjun Surana, Adam Burns were really processional in answering all questions, Excellent follow up and ensures your property purchase are smooth from the start to end and supporting throughout the purchase/exchange of contract process.
I highly recommend anyone to purchase their property with RWinvest.
